FAQ
General
How long do LASHY lashes last?
How long do LASHY lashes last?
Our strip lashes can be worn up to 10+ times and our cluster lashes can last up to 7+ consistent days. All with proper care.
We recommend using our sealant "Bind" to ensure maximum hold for your cluster lashes.
Are LASHY products cruelty-free and safe?
Are LASHY products cruelty-free and safe?
Yes, all LASHY products are cruelty-free and safe to use.
Who can use LASHY lashes?
Who can use LASHY lashes?
Our lashes are perfect for anyone looking to enhance their lash look, from beginners to experienced lash enthusiasts. They're designed to be easy to apply, even if you've never used lashes before.
Can I shower, swim, and sweat with LASHY lashes?
Can I shower, swim, and sweat with LASHY lashes?
Depends on the adhesive you’ll use.
Our cluster lash adhesive is designed to be water-resistant, so you can sweat, shower, and even swim with them. However, avoid excessive rubbing or contact with oil-based products, as this can weaken the adhesive.
Product
What are cluster lashes? How are they different from strip lashes, extensions, and mascara?
What are cluster lashes? How are they different from strip lashes, extensions, and mascara?
Cluster lashes are small sections you apply underneath your lash line for a more seamless look that can last days.
Strip lashes are a full band you apply on top of your lash line, perfect for quick and every day we
How many styles of lashes does LASHY offer?
How many styles of lashes does LASHY offer?
We currently offer strip and clusters lashes.
What kind of lash adhesive do you recommend?
What kind of lash adhesive do you recommend?
We recommend using our LASHY Adhesive Lock for the best hold for your cluster lashes. Our glue is formulated to be long-lasting, ensuring your lashes stay in place all day without irritation.
At the moment we are not offering adhesive for strip lashes.
What's the difference between the LASHY adhesive, sealant, and remover?
What's the difference between the LASHY adhesive, sealant, and remover?
Our adhesive is used to apply the cluster lashes securely. The sealant helps extend the wear time, locking the lashes in place. While the remover gently dissolves the adhesive for a safe and easy lash removal.
Do I need any tools to apply LASHY lashes?
Do I need any tools to apply LASHY lashes?
Yes, we recommend using our Focused Lash Applicator for precision application of the cluster lashes.
If you have straight natural lashes or simply want a lifted lash look, we recommend using our Instant Curl Tool before applying cluster lashes.
Application & Removal
How do I apply LASHY lashes?
How do I apply LASHY lashes?
Start with clean, dry natural lashes. Apply a small amount of LASHY Adhesive Lock to your natural lashes using the Focused Lash Applicator. Place the cluster lash as close to your natural lash line as possible. Repeat this process until you achieve your desired look. For added hold, finish with the sealant LASHY Bind.
Please refer to our "How To" page for more detailed demonstration.
How long does it take to apply the cluster lashes?
How long does it take to apply the cluster lashes?
Once you get the hang of it, applying the lashes typically takes about 10 minutes. Our cluster lashes are designed for easy, quick application, even for beginners.
How do I make sure the lashes stay on longer?
How do I make sure the lashes stay on longer?
To maximize wear time, make sure your natural lashes are clean and oil-free before application by using our Purify Lash Cleanser. After the cluster lash application, use our sealant LASHY Bind helps lock the lashes in place, ensuring they last up to 10+ days with proper care.
How to I maintain and clean my lashes?
How to I maintain and clean my lashes?
To keep your lashes looking fresh, gently apply a small amount of the PURIFY Lash Cleanser to a clean soft brush or spooly. Lightly cleanse your lashes in a downward motion, avoiding any tugging. Rinse with water and let your lashes air dry. Regular cleaning will help maintain their shape and extend their lifespan.
How do I remove the cluster lashes?
How do I remove the cluster lashes?
Apply a small amount of the remover LASHY Extract along the lash line and let it sit for a few seconds. Gently slide the clusters off using the Focused Lash Applicator or your fingers. Never pull or tug on the lashes. Clean off any remaining adhesive with a cotton swab.
Shipping & Returns
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Orders are processed within 1-3 business days. Shipping typically take 1-7 business days, depending on your location and your personal choice of shipping method. You'll receive a tracking number as soon as your order is on its way.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping! Delivery times and shipping fees vary based on your location, and any custom fees are the responsibility of the customer.
How much does shipping cost?
How much does shipping cost?
Shipping cost are calculated at checkout based on your location and chosen shipping method. We occasionally offer free shipping promotions so be sure to sign up for our newsletter for updates.
What is your return policy?
What is your return policy?
Due to the nature of our products, we do not accept returns on opened or used items for hygiene reasons. However, if you receive a damaged or incorrect item, please contact us within 7 days of delivery for assistance.
Can I cancel or modify my order?
Can I cancel or modify my order?
We process orders quickly, but if you need to make changes, please contact us immediately. In the event that your order has shipped, we can no longer take action on our end. However, we'll do our best to assist you within our capabilities before shipment.
Support
How do I contact LASHY customer service?
How do I contact LASHY customer service?
You can send us an email at support@bylashy.com or fill out the contact form in our contact page.
What if I have an issue with my order?
What if I have an issue with my order?
If you experience any issues with your order, please contact us within 7 days of delivery. We'll be happy to assist and resolve the issue.
What are your customer service hours?
What are your customer service hours?
Our customer service team is available Monday through Friday 9 AM to 5 PM PST (excluding holidays). We strive to respond to all inquires within 24-48 hours during business hours in the order they are received.